“Customer Care Management” is an effective complaint management system is integral to providing quality customer service. It helps to measure customer satisfaction and is a useful source of information and feedback for improving services. Often customers are the first to identify when things are not working properly.
Firstly, implementing effective complaints management systems within public sector agencies: Improves Companies’ internal complaints handling. It also reduces recurring complaints. It will Improve standards of service to the community. Eventually, it raises standards of administrative decision-making. In today’s competitive environment, product and service innovations are re-defining accepted levels of performance. A good Complaints Management System is one of the crucial requirements for successful businesses when managing customers’ needs and protecting their brand.
A good complaint management system is one of the crucial requirements for successful businesses when managing customers’ needs and protecting their brand. Through the implementation, assessment, certification, and training of a complaints management system we can help you to make big leaps in delivering customer satisfaction.“A complaint is an expression of dissatisfaction made to an organization, related to its products, or the complaints handling process itself, where a response or resolution is explicitly implicitly expected.”
Complaints systems provide a mechanism for obtaining feedback from customers, resolving disputes and reforming policies and procedures. With increasing expectations from the public, agencies need to respond to complaints in an effective and timely way.
Prior to stating whether the system we have to develop is feasible or not we believe that we should emphasize what is implied by the word “Feasibility”. Feasibility is the measure of how beneficial or practical the development of the system will be to the organization. It is a preliminary survey for the system’s investigation. It aims to provide information to facilitate a later in-depth investigation.
Diagrams Needed for this Project are:
- Data Flow
- ER Diagram
- Schema Diagram
- Use Case Diagram
